HELP / THINNING SCISSORS AUSTRALIA

Returns and product problems

Change-of-mind requests: within 14 days of delivery. Faulty models: covered by the Australian Consumer Law.

Change-of-mind window: 14 days

Contact us within 14 days of delivery with your order number and SKU, before you send anything back. The item must be unused and undamaged, in its original packaging, with every accessory, insert and paper it came with. For a different size or model, return the item and place a new order.

Postage, fee and refund

You pay the return postage; a tracked service is recommended, and the parcel is your responsibility until it reaches us. A 10% restocking fee is deducted from the refund. The original delivery charge is not refunded. We refund your original payment method (PayPal) within 5–7 business days of receiving and inspecting the item.

What can’t be returned for change of mind

• Shears, razors or tools that have been used or tested on hair (including sharpened or altered tools).
• Requests made more than 14 days after delivery.
• Personalised or custom orders.
• Opened hygiene products, such as razor blades.
• Items sold as final sale or clearance.

Your Australian Consumer Law rights still apply to every item.

Faulty products and consumer guarantees

A fault is handled under the Australian Consumer Law, not the change-of-mind rules. Email your order number and SKU, a description and clear photos or a short video; we aim to reply within 2–3 business days. Wait for our instructions before sending it back. If we confirm a fault, we pay the return shipping and provide the remedy the law requires. Read the ACCC’s explanation of repair, replacement and refund rights.

Contact us about an item

Email hello@japanscissors.com.au with your order number. The full conditions are in our Terms of Sale.